> For the complete documentation index, see [llms.txt](https://yudu-sentinel.gitbook.io/sentinel-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://yudu-sentinel.gitbook.io/sentinel-documentation/spaces/alertline/managing-subscribers.md).

# Managing Subscribers

Viewing and managing the people who have subscribed to the Alertline

### Subscriber List

The Subscribers table shows a list of all people who have subscribe to the Alertline.

A subscriber will receive all notifications sent from the Alertline.

<div data-with-frame="true"><figure><img src="https://4177106735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKJPykUSrsRewdKkgo9UK%2Fuploads%2F7rGAKS3hZbGyHBW6o4rU%2FScreenshot%202025-12-14%20at%2013.39.18.png?alt=media&amp;token=a30d40fb-208a-4db1-958e-fe5e82d8130b" alt=""><figcaption></figcaption></figure></div>

### Removing Subscribers

The subscribers can manually unsubscribe by send **STOP** to the Alertline number. This will automatically remove them from the Subscriber list.

Alternatively as an Alerltine manager you can remove subscribers manually by clicking the 'Unsubscribe' button.

<div align="left" data-with-frame="true"><figure><img src="https://4177106735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKJPykUSrsRewdKkgo9UK%2Fuploads%2F9DbkfCUYYGgeB4Rus4kl%2FScreenshot%202025-12-14%20at%2013.42.54.png?alt=media&amp;token=3c842aa6-4538-4305-ae6c-1b81c3bc4847" alt=""><figcaption></figcaption></figure></div>

### Removing ALL Subscribers

If you want to remove all of the subscribers all at once  click the 'Delete ALL Subscribers' button in the Delete Subscribers section at the bottom of the page.

<div data-with-frame="true"><figure><img src="https://4177106735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKJPykUSrsRewdKkgo9UK%2Fuploads%2FnGeisFZAH4mCTby8zJfF%2FScreenshot%202025-12-14%20at%2013.43.47.png?alt=media&amp;token=80b4c5c5-07f0-4081-ab30-1a22e1e75ee5" alt=""><figcaption></figcaption></figure></div>

{% hint style="warning" %}
This action cannot be reversed so be sure you want to remove all subscribers before proceeding.
{% endhint %}

### Subscribers Purge Schedule

Due to the core use case of Alertline (notifying temporary visitors) - you may wish to remove subscribers based on a custom schedule suitable for your event or venue.&#x20;

For example, you may wish the subscribers to be purged at the end of every week or after a specific date when an event is no longer in progress.

The status of the schedule is shown on all Alertline management pages. By default no purge schedule is set for Alertlines and subscriber removals are managed manually.

<div data-with-frame="true"><figure><img src="https://4177106735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKJPykUSrsRewdKkgo9UK%2Fuploads%2Fen8doNngh6u3qGVXrvxB%2FScreenshot%202025-12-14%20at%2013.55.11.png?alt=media&amp;token=782a7c24-27c4-4d0a-a846-beebd64c7c77" alt=""><figcaption></figcaption></figure></div>

To add a custom schedule navigate to the **settings** tab from the Alertline management page.

The schedule type can be any of the following:

* **Never** (Default)
* **Once** - Remove all subscriber once at a specific date and time.
* **Daily** - Remove all subscribers every day at the same time.
* **Weekly** - Remove all subscribers every week on a specific day.
* **Monthly** - Remove all subscribers every month at a specific day and time.

### Confirmation Reply

After subscribing (sending **START** to the Alertline number) the subscriber will receieve a confirmation via SMS. This will generally be something like:

'Thanks for subscribing. Reply STOP to this number to unsubscribe.'

You can customise this message to be any text that is suitable for the purpose of your Alertline.&#x20;

{% hint style="success" %}
Tip: You may wish to include links to useful websites for health and safety or provide offer codes to products or services related to your event or venue.
{% endhint %}

To update the confirmation reply message, enter the desired text into the confirmation reply from the **settings** tab on the Alertline management page.

<div data-with-frame="true"><figure><img src="https://4177106735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKJPykUSrsRewdKkgo9UK%2Fuploads%2FeykFBKD03qAOypiYJC38%2FScreenshot%202025-12-14%20at%2014.08.13.png?alt=media&amp;token=add2c167-5d37-4247-bdaa-c9eaa4483474" alt=""><figcaption></figcaption></figure></div>
