> For the complete documentation index, see [llms.txt](https://yudu-sentinel.gitbook.io/sentinel-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://yudu-sentinel.gitbook.io/sentinel-documentation/spaces/hotline/monitor-callers.md).
# Monitor Callers
List incoming calls and voicemail
The 'Calls' tab shows all incoming Hotline calls and voicemails.
From this section a hotline manger can flag, handle or manage notes for any call.
### Flagging
Calls can be 'flagged' or 'unflagged' to mark calls of interest.
To toggle the flag status of a call click on the flag icon. The flag will be shown as red when flagged.
### Call Handling
During a crisis there are likely many incoming calls and voicemail which need to be processed.
To keep track of which calls have been process the 'handled' status of a call can be set.
To mark call handled / unhandled click on the 'Yes' or 'No status message to toggle.
### Voicemail
Calls which also have an associated voicemail will show an audio player for the call record.
Calls which do not have an assocated voicemail will show as 'No Voicemail Available'
### Notes
To add a note for the call click the notepad icon.
Enter a note in the note window and click 'save'
The most recent note is displayed in the call table. If you want to view the note history for any call click on the cog icon for the call and view the call history page.
